Fever Direct Frequently Asked Questions

Fever Direct is a digital subscription service which gives fans access to stream select Indiana Fever 2025 regular season games.

Fever Direct can be accessed on your TV using your favorite streaming devices, on mobile devices, or any personal computer.

SUBSCRIPTION

• Annual – $29.99 per year
  • Annual memberships are billed in a single payment of $29.99, which automatically renews each year and can be cancelled anytime.
  • Beginning August 1, annual memberships for the remainder of the 2025 season are available for just $5.

Fever Direct will have a live broadcast of 18 Indiana Fever games during the 2025 regular season. The 18 games available to stream are the same as the 18 games that will air locally on WTHR and WALV, the TEGNA owned broadcast stations in Indianapolis.

The 18 games available on Fever Direct for the 2025 Fever season are:

• May 20 vs. Atlanta at 7 p.m.
• May 22 at Atlanta at 7:30 p.m.
• May 28 at Washington at 7:30 p.m.
• June 3 vs. Washington at 7 p.m.
• June 10 at Atlanta at 7:30 p.m.
• June 17 vs. Connecticut at 7 p.m.
• June 19 at Golden State at 10 p.m.
• June 24 at Seattle at 10 p.m.
• July 3 vs. Las Vegas at 7 p.m.
• July 5 vs. Los Angeles at 7 p.m.
• July 9 vs. Golden State at Noon
• July 16 at New York at 7:30 p.m.
• July 24 vs. Las Vegas at 7 p.m.
• August 5 at Los Angeles at 10 p.m.
• August 7 at Phoenix at 10 p.m.
• August 24 at Minnesota at 7 p.m.
• September 2 at Los Angeles at 10 p.m.
• September 7 at Washington at 3 p.m.

Game replays are added to Fever Direct shortly after the end of the live broadcast.

Fever Direct will include full game replay, game highlights, and select additional video content produced by the Indiana Fever content team.

Fever Direct is available to fans living within the Indiana Fever approved region. Subscribers can still access Fever Direct within a 30-day period when traveling domestically outside an approved region.

Check your zip code at https://fever.wnba.com/fever-direct-zip-codes to see if you are eligible to subscribe to Fever Direct.

Before contacting the Fever Direct team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at support@feverdirect.zendesk.com.

The following payment methods are accepted by Fever Direct:

• VISA
• Mastercard
• American Express
• JCB
• Discover
• Diners Club

If Fever Direct has been unable to collect a payment for a premium membership, it means the card issuer or financial institution has rejected the charge.

Please go to Fever Direct to update or change your payment method

We will immediately verify the new information and, if the charge is approved by your card issuer, you can continue enjoying premium Fever Direct content.

If you have forgotten your password or need to unlock your account, go to the Fever Direct log-in screen and click the link that says, ‘Forgot your username or password?’

You will then come to a screen that asks for your email address. Enter your valid email address associated with your Fever Direct account and you will receive an email with a link to reset your password.

The email will contain a link directing you to reset your password.

Your Fever Direct membership must be cancelled through the same store or method it was purchased.

• If you purchased through the web at tv.feverbasketball.com, please visit https://tv.fever.wnba.com/account?section=subscriptions and look for the cancel button corresponding to your current membership plan under the Subscription tab.

CANCELLING AN ANNUAL SUBSCRIPTION

If you cancel your annual subscription, we will no longer invoice you for membership and your most recent payment to us will be your last.

You will still have full access to Fever Direct until your current annual subscription is over. For example, if you started your annual subscription on the 1st of January and you cancel your annual subscription on the 20th of November, you will still have full access to Fever Direct until midnight on the 31st of December.

To view your invoice, go to tv.fever.wnba.com/account. Within the section ‘Payment History’, click the ‘View’ button.

Before contacting the Fever Direct team, we would suggest searching our FAQs and help documentation for a solution to your concern.

If you still have questions or concerns, you can reach our support team at support@feverdirect.zendesk.com.

Fever Direct is available on the following devices:

• Desktop: PC and Mac – the website is available on all modern desktop browsers, including Chromecast, Chrome, Firefox, Safari, Edge and Internet Explorer 11+
• Mobile Devices: Available on iOS and Android smart phones and tablets
• Streaming Devices: Content can be streamed to any smart TV using Airplay or Chromecast. Streaming is also available on Apple TV, Android TV, Roku TV, and Fire TV.

No – your Fever Direct membership allows you to watch video content on one device at a time. You can have multiple login sessions open simultaneously, but will not be able to watch multiple videos at the same time.

If you receive the following message, ‘You are currently watching a video on another device’, you will need to close your previous session and refresh your device/browser to begin watching content on a separate device.

One of the most common issues seen by Fever Direct users is that of weak an interrupted internet connectivity within their home Wi-Fi Networks. If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi Network
  • Close the browser that had Fever Direct open / the Fever Direct App
  • Shut down your device
  • Unplug your Wi-Fi router/modem from power for 1-2 minutes
  • Plug your Wi-Fi router/modem back into power
  • Restart device, open Fever Direct app / in browser
• Improve your Wi-Fi Signal
  • Move to a more central location / closer to your device
  • Move Wi-Fi router away from other wireless devices (microwaves) to avoid
  • Move router off the floor
• Connect your computer directly to the modem
  • Close the browser that had Fever Direct open
  • Shut down your computer
  • Unplug your modem from power for 1-2 minutes
  • Plug your modem back into power
  • Turn computer on, plug computer into modem via ethernet cable
  • Open Fever Direct in browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

When trying to access a live Fever Direct event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Fever Direct, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

• Chrome
• Firefox
• Internet Explorer 11
• Safari

For any issues on the iOS app please try to reinstall the app from your mobile device:

1. Remove the app from your device
2. Power cycle your device (Turn your device off and then on again)
3. Reinstall the app on your device

If you continue to have trouble, install any available updates for your iOS. If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

For more detailed information please visit the official iPhone support page or the official iPad support page.

For any issues on the Android app please try to reinstall the app from your mobile device:

1. Remove the app from your device
2. Power cycle your device
3. Reinstall the app on your device

If you continue to have trouble, install any available software updates.

If these suggestions do not resolve the issues you are encountering please try accessing the app through a different network or Wi-Fi connection to see if the same issues occur.

MINIMUM SYSTEM REQUIREMENTS

• A broadband internet connection (DSL/cable or higher) of 750kbps or higher is needed for Fever Direct. If you have an internet connection speed of 5.0 Mbps or higher and your computer meets the requirements below, you will be able to enjoy Fever Direct content at its highest video quality.

MINIMUM WINDOWS REQUIREMENTS

• Pentium III 1GHz or higher or equivalent AMD processor with a minimum of 512MB of memory.
• One of the following operating systems: Windows 7, Windows XP, Windows Vista, or Windows Media Centre Edition, Microsoft Internet Explorer 6 with Service Pack 2 or above, or Firefox v1.5 or above:
  • Firefox
  • Macromedia Flash Player 10.1
  • Video adapter and monitor: Super VGA (1024×768) or higher

MINIMUM MAC REQUIREMENTS

• PowerPC G3 600 MHz
• Pentium III 1GHz with a minimum of 512MB of memory
• Mac OS X 10.4+
• Firefox v1.5+
• Micromedia Flash Player 10.1
• Video adapter and monitor: Super VGA (1024×768) or higher

BROWSER COMPATIBILITY

• Fever Direct is available on Chrome, Firefox, Safari and Edge

MINIMUM MOBILE DEVICE REQUIREMENTS

• Android OS 4.3 or above
• iOS 9 or above

CONNECTIVITY

A broadband internet connection (DSL/cable or higher) of 750kpbs or higher is needed for Fever Direct. If you have an internet connection speed of 5.0 Mbps or higher and your computer/device meets the system requirements, you will be able to enjoy Fever Direct content at its highest video quality.

You can use this free online tool to check your Internet connection’s speed:

• Speed Test (Select the New York option as a baseline)

YOUR NETWORK

Make sure you (or others on your network) are not downloading music, movies, or games while you are using Fever Direct, as these activities consume your bandwidth and may mean you are not getting enough bandwidth to stream Fever Direct.

Closed networks, such as the ones found on college campuses, hotels, hospitals, businesses, etc., can cause connectivity issues with live streaming video if certain ports are blocked or restricted.

INTERNET CONGESTION

Despite having a fast Internet connection, Internet congestion can slow down the delivery of the stream, make it difficult for you to connect, or cause buffering. Often the interruption is temporary.

If you repeatedly have problems connecting, please notify your Internet Service Provider. There are often quick fixes they can make when they learn about your issue.

There are several reasons why a stream may have issues. If the stream is taking a long time to load, is consistently buffering, or is of low quality, it could be the following:

SLOW INTERNET CONNECTIVITY / NOT ENOUGH BANDWIDTH

Fever Direct works best over 4G and Wi-Fi networks. As Fever Direct uses adaptive playback that adjusts the quality of the stream depending on your network bandwidth, slower networks or internet connection speeds can reduce the video quality available in Fever Direct. Try troubleshooting here, or contact your Internet Service Provider or Mobile Data Provider if you suspect you are getting less bandwidth than you should.

CPU UTILIZATION (DESKTOP)

If your CPU is running at or above about 75%, you will likely encounter issues with sluggish or choppy video quality.

To check your CPU usage on a Windows computer, press the Ctrl+Alt+Del keys simultaneously and then select “Task Manager”. Your current CPU usage percentage is displayed under the “Performance” tab.

To check your CPU usage on a Mac OSX computer, launch the Activity Monitor application. Your current CPU usage percentage is displayed under the CPU tab.

If you’re experiencing high CPU utilization, close any unnecessary applications which will help save CPU resources. Also, please check your CPU utilization while the media player is running.

One of the most common issues seen by Fever Direct users is that of weak and interrupted internet connectivity within their home Wi-Fi networks.

If you see constant buffering or loading circles or frequent changes in the quality of your streams, try these troubleshooting steps:

• Restart your browser, device and home Wi-Fi network
• Close the browser that had Fever Direct open / the Fever Direct app
• Shut down your device
• Unplug your Wi-Fi router / modem from power for 1-2 minutes
• Plug your Wi-Fi router / modem back into power
• Restart device, open Fever Direct app / in browser

IMPROVE YOUR WI-FI SIGNAL

• Move to a more central location / closer to your device
• Move Wi-Fi router away from other wireless devices (microwaves) to avoid interference
• Move router off the floor

CONNECT YOUR COMPUTER DIRECTLY TO MODEM

• Close the browser that had Fever Direct open
• Shut down your computer
• Unplug your modem from power for 1-2 minutes
• Plug your modem back into power
• Turn computer on, plug computer into modem via ethernet cable
• Open Fever Direct in a browser

If none of the above work, and you continue to have the same issues, please consider contacting your Internet Service Provider.

When trying to access a live Fever Direct event, if you are seeing a continuous loading circle or connection error within the video player, this may be resolved by signing out of Fever Direct, clearing your web browser’s cache, and relaunching the browser.

If you’re unsure of how to clear your web browser’s cache, please see the below links for instructions from each of the most commonly used browsers:

• Chrome
• Firefox
• Safari